Help & support
Contact Mawaeidk support for help with your account or bookings.
Clinic staff (Mawaeidk Clinic app)
The clinic administrator creates a staff account through Mawaeidk. You cannot register inside the app. If you do not have an account, contact your clinic administrator.
To delete a staff account, the clinic administrator removes it from the clinic panel, or the staff member sends the request to support.
For any problem with the app or with signing in, contact us using the support options above.
Frequently asked questions
How do I book an appointment in the app?
- Pick a specialty on the home screen, or search for a clinic or doctor directly.
- Open the clinic page and choose the service you need.
- Choose the doctor, then the date and time that suit you.
- Confirm the booking; you will get a confirmation notification and find the appointment under “My appointments”.
How do I cancel an appointment?
- Open “My appointments” and select the appointment.
- Tap “Cancel” and choose a reason.
- You will receive a cancellation confirmation.
Each clinic applies its own cancellation policy, shown on the appointment page. If you need another time, book a new appointment from the clinic page.
How do I contact support?
From “Help & support” in your account you can call us or message us on WhatsApp at 55831633. Include the appointment number if your question is about a booking.
Do I need an account to book?
Yes. You sign up with your mobile number and receive a verification code by SMS — no password needed.
How do I pay for the appointment?
Payment is currently made at the clinic, in cash or by card at reception. Online payment and instalments are coming soon.
Can I use my health insurance?
Each clinic lists the insurance companies it accepts on its page under “Insurance accepted”. Bring your insurance card; coverage and approvals remain subject to your insurer and the clinic.
What are “discount entities”?
Some clinics give a discount to employees of certain organisations. If your employer appears among the clinic’s discount entities, show your work ID at reception to receive it.
Can I see prices before booking?
Yes. Each service price and the consultation fee are shown on the clinic page, and offers show the price before and after the discount.
How do I find the nearest clinic?
Enable location services on your device. The home screen shows “Nearby medical centres” sorted by distance, and the distance appears next to each centre within specialties.
Will I get appointment reminders?
Yes. You get a notification when the booking is confirmed, a reminder before the appointment, and one for any change. Make sure notifications are allowed for the app.
How do I rate a clinic or doctor?
After the appointment is completed, an “Add review” button appears on the appointment page. You can also read patients’ reviews on each clinic page.
How do I delete my account?
From your account choose “Delete account” and confirm; your data is permanently deleted. If your account is deactivated and you want it back, contact us on WhatsApp.