Terms of Use
Last updated: August 2026 Version: 2.2
1. Introduction and Acceptance
1.1 These Terms form a binding agreement between you and Mawaeidk for Services W.L.L., commercial registration No. 228056, incorporated in the State of Qatar ("Mawaeidk", "we", "us").
1.2 By using the App, creating an account, or completing a booking, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must stop using the App.
1.3 These Terms are to be read together with the Privacy Policy published in the App, which forms an integral part of this agreement.
2. Definitions
- "App": the Mawaeidk mobile application, its website, and any related interface.
- "User" or "you": any person who creates an account or uses the App.
- "Beneficiary": the person for whom an appointment is booked, whether the User or another person booked on their behalf.
- "Clinic": a healthcare provider licensed in the State of Qatar and listed on the App, including private clinics, medical centres, and hospitals.
- "Booking": a request for an appointment with a Clinic made through the App.
- "Service": the medical or health service provided by the Clinic.
- "Initial Guidance Feature": the optional feature described in Section 7.
3. Nature of the Service and Medical Disclaimer
This section is fundamental. Please read it carefully.
3.1 Mawaeidk is a technology platform for booking and coordination only. We are not a healthcare provider, clinic, hospital, pharmacy, or insurance company.
3.2 We do not provide, directly or indirectly, any medical consultation, diagnosis, treatment, medical opinion, or recommendation of any treatment or specific physician. All content in the App is for organisational and booking purposes only and must not be relied upon as a substitute for professional medical advice.
3.3 The medical and contractual relationship for the provision of the Service arises exclusively between you and the Clinic. The Clinic bears sole and full responsibility for: the accuracy of diagnosis, treatment, and outcomes; the competence and valid licensing of its medical staff; the quality and safety of the Service and compliance with standards of care; the accuracy of advertised prices; and compliance with the laws and regulations of the Ministry of Public Health in the State of Qatar.
3.4 We do not independently verify the professional competence of physicians or the accuracy of information provided by Clinics, and we accept no liability for any harm, medical error, complication, malpractice, or treatment outcome.
3.5 The listing of any Clinic or physician on the App does not constitute a recommendation, endorsement, or guarantee of service quality. The order in which results appear may depend on operational criteria such as distance or availability and does not reflect any medical assessment.
3.6 In an emergency, do not use the App. Call 999 or go immediately to the nearest emergency department.
4. Eligibility and Account
4.1 You must be at least eighteen years old to create an account. You may book an appointment for a minor or a person under your care provided you are their legal guardian, custodian, or authorised representative, and you bear full responsibility for the accuracy and lawfulness of the data provided on their behalf.
4.2 Accounts are verified by a code sent to the registered phone number. You are responsible for maintaining the confidentiality of access to your number and account, and for all activity carried out through it.
4.3 You undertake to provide accurate, complete, and up-to-date information. We may suspend or cancel any account containing false or misleading information.
4.4 You may not create multiple accounts to abuse the service, nor use another person's account without authorisation.
4.5 You may request deletion of your account at any time through the App or by contacting us, as set out in the Privacy Policy.
5. Bookings
5.1 When you complete a Booking, the App sends your request to the Clinic. An appointment is confirmed only upon express confirmation through the App or by the Clinic.
5.2 Displayed appointment slots rely on data provided by the Clinic. We do not guarantee their accuracy or real-time availability.
5.3 If you book for another Beneficiary, you confirm that you are authorised to do so and to share the data necessary to fulfil the appointment, and you bear full responsibility for the validity of that authorisation.
5.4 The Clinic may cancel or modify an appointment for operational or emergency reasons. We will endeavour to notify you as soon as possible, but we accept no liability for any cancellation or postponement by the Clinic, nor for any resulting costs or losses.
5.5 Actual waiting times inside the Clinic are entirely outside our control.
5.6 The App may offer a waiting list when appointments are full. Joining it does not guarantee an appointment, and any resulting appointment remains subject to this Section.
6. Prices and Payment
6.1 Payment is made directly at the Clinic in accordance with its published prices and policies.
6.2 Mawaeidk is not a party to the financial transaction between you and the Clinic, receives no amounts in respect of it, and bears no responsibility for it.
6.3 Any prices displayed in the App are indicative, provided by the Clinic, and may vary according to your condition or additional examinations or procedures. The final price is determined by the Clinic.
6.4 Refund requests, where applicable, are governed by the Clinic's policy and the laws of the State of Qatar. Mawaeidk does not intervene in them.
6.5 Mawaeidk does not collect or store any bank card details. We may in the future offer additional payment options through providers licensed by the Qatar Central Bank. If introduced, these Terms will be updated and the applicable provisions disclosed before activation.
7. Initial Guidance Feature
7.1 The App may offer an optional feature that helps you identify the most suitable medical specialty for your need: you write a brief description, and the App suggests specialties and available physicians.
7.2 This feature is a guidance tool only. It is not medical advice, not a diagnosis, and not a substitute for the opinion of a qualified physician. Suggestions are based solely on your description, may be inaccurate or incomplete, and the final decision on specialty and physician rests with you and the treating physician.
7.3 Do not use this feature in an emergency. Call 999 or go immediately to the nearest emergency department.
7.4 Use of the feature is entirely optional and requires your explicit consent before first use. Not using it does not affect your ability to book or use any other feature of the App.
7.5 The text you write is processed transiently and is not stored, and is not accompanied by your name, phone number, or any personal identifier, as detailed in the Privacy Policy. Please do not include names, ID numbers, or any identifying details about yourself or others.
7.6 We may modify, suspend, or discontinue this feature at any time without this constituting a breach of these Terms.
8. Ratings and User Content
8.1 The App may allow you to rate Clinics and physicians and post comments after a completed appointment. Ratings must reflect a genuine personal experience.
8.2 In any content you post, you must not include: health details about yourself or others; personal data of any third party; or content that is offensive, defamatory, false, or contrary to public order, morals, or the laws of the State of Qatar.
8.3 By posting content, you grant us a non-exclusive licence to display it within the App and in our informational and promotional materials, for the purposes of operating and promoting the service.
8.4 We may review, hide, or remove any content without notice if it breaches these Terms, without incurring any liability.
9. Cancellation and No-Show
9.1 You may cancel or modify an appointment through the App up to one hour before the scheduled time.
9.2 After this window, cancellation is made directly with the Clinic, and any late-cancellation or no-show fees, where applicable, are governed by the Clinic's policy.
9.3 Repeated failure to attend may result in restrictions on your ability to book through the App.
10. User Obligations
You undertake to: provide accurate information, particularly regarding the Beneficiary; not use the App for any unlawful purpose or in breach of the laws of the State of Qatar; not attempt to breach the App or its systems or gain unauthorised access to other users' data; not use automated tools to extract data or create fictitious bookings; and not misuse the Initial Guidance Feature or any other feature contrary to its intended purpose.
11. Data and Privacy
11.1 We collect and process your personal data in accordance with the Privacy Policy published in the App, which forms part of these Terms.
11.2 You acknowledge that completing a Booking requires sharing the necessary data with the relevant Clinic to perform the Service, and you expressly consent to this.
11.3 The processing of your data is governed by Law No. 13 of 2016 on the Protection of Personal Data Privacy and its implementing regulations in the State of Qatar.
12. Intellectual Property
12.1 The App, the name "Mawaeidk", its logo, designs, content, and software are owned by or licensed to us and are protected under applicable laws.
12.2 You are granted a limited, personal, non-exclusive, non-transferable licence to use the App for its intended purposes only. No part of it may be copied, modified, distributed, or reverse-engineered.
13. Changes to the Service
13.1 We may at any time modify the App or add, suspend, or discontinue features, in whole or in part, for operational, technical, or regulatory reasons.
13.2 If the service is permanently discontinued, we will give you reasonable notice where possible, and the Privacy Policy will govern the handling of your data.
14. Limitation of Liability
14.1 The App is provided "as is" and "as available", without any express or implied warranty of continuity, freedom from errors, or uninterrupted operation.
14.2 We are not liable for: any harm arising from the medical Service, its quality, or its outcomes; any decision you make in reliance on suggestions of the Initial Guidance Feature; any cancellation, delay, or change by the Clinic; service interruptions, technical failures, or telecommunications outages; or indirect or consequential damages, loss of profit, or loss of opportunity.
14.3 Subject to the mandatory provisions of Qatari law, our aggregate liability to you for any claim or series of claims, on any basis, shall not exceed one thousand Qatari Riyals.
14.4 Nothing in these Terms excludes or limits any liability that may not be excluded or limited by law.
15. Indemnity
You agree to indemnify us against reasonable losses, claims, and costs, including legal fees, arising from your material breach of these Terms, misuse of the App, or infringement of any third party's rights, to the extent permitted by law.
16. Amendments to the Terms
16.1 We may amend these Terms from time to time. We will notify you of material amendments through the App or by SMS fifteen days before they take effect.
16.2 Your continued use of the App after an amendment takes effect constitutes acceptance. If you do not agree, you may stop using the App and close your account.
17. Suspension and Termination
17.1 We may suspend or terminate your account, with notice where possible, if you breach these Terms, if fraudulent activity is suspected, upon repeated no-shows, or where required by law.
17.2 You may close your account at any time through the App or by contacting us, noting that certain data may need to be retained for the periods required by law, as set out in the Privacy Policy.
18. Force Majeure
We are not liable for any failure resulting from circumstances beyond our reasonable control, including telecommunications or power outages, epidemics, natural disasters, or governmental decisions.
19. General Provisions
19.1 Governing law: these Terms are governed by the laws of the State of Qatar.
19.2 Dispute resolution: the parties shall seek to resolve any dispute amicably within thirty days, failing which the courts of the State of Qatar shall have exclusive jurisdiction.
19.3 Severability: if any provision is held invalid, the remaining provisions remain in full force and effect.
19.4 No waiver: our failure to exercise any right does not constitute a waiver of it.
19.5 Entire agreement: these Terms and the Privacy Policy constitute the entire agreement between us regarding the use of the App.
19.6 Language: in the event of any inconsistency between language versions, the Arabic version prevails.
19.7 Assignment: we may transfer our rights and obligations under these Terms in the context of a merger, acquisition, restructuring, or transfer of the business, without diminishing your rights. You may not assign your rights or obligations under them without our written consent.
20. Contact
For enquiries or complaints:
- Email: info@mawaeidk.com